Privacy Policy
How we collect, use, and protect your personal information
Last updated: 24 February 2026
1. Introduction
TJ Rose Landscapes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tjrose.co.uk or use our garden design and landscaping services in Milton Keynes and the surrounding areas.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Personal Information You Provide
When you fill in our consultation request form, contact us by phone or email, or engage our services, we may collect the following information:
- Your name (first and last)
- Email address
- Phone number
- Home address or postcode/area
- Details about your garden project and preferences
- Approximate budget range
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and general location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website or source
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and consultation requests
- To provide quotes and arrange site visits
- To deliver our garden design and landscaping services
- To communicate with you about your project
- To send follow-up aftercare advice related to your project
- To improve our website and services
- To comply with legal obligations
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: Trusted third-party tools that help us operate our website and business (e.g., email hosting, analytics)
- Legal requirements: If required by law, regulation, or legal process
- Business protection: To protect the rights, property, or safety of TJ Rose Landscapes, our clients, or others
6. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Project-related records may be retained for up to six years after project completion for warranty and legal purposes.
8. Your Rights
Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data in certain circumstances
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Request your data in a structured, machine-readable format
- Right to object: Object to our processing of your personal data
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., our Facebook and Instagram pages). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: hello@tjrose.co.uk
- Phone: 0190 80 40 701
- Address: Milton Keynes, Buckinghamshire
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. Visit ico.org.uk for more information.